Shipping policy

Order Processing Time

All orders are processed within 1–3 business days (Monday–Saturday, excluding U.S. federal holidays) after payment is confirmed. Processing includes order verification, quality inspection, packaging, and handoff to the carrier.

Orders placed on Sundays or public holidays will begin processing on the next business day. During peak seasons or high-volume promotional periods, processing may take up to 3 business days.

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Domestic Shipping — United States

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–8 business days	$25
Expedited Shipping	3–5 business days	$85
Express Shipping	1–2 business days	$250
Free Standard Shipping	5–8 business days	Free on orders $500+

Delivery estimates begin after order processing is complete. Actual delivery times may vary during peak seasons or due to carrier delays outside our control.

International Shipping

We ship worldwide. Estimated delivery times and costs by region:

Destination	Estimated Delivery	Shipping Cost
Canada	7–14 business days	$49.99
United Kingdom	8–16 business days	$69.99
Australia / New Zealand	10–18 business days	$79.99
Europe (EU)	8–16 business days	$69.99
Rest of World	10–21 business days	$89.99

International delivery estimates begin after processing and are not guaranteed. Delays may occur due to customs clearance, carrier capacity, or local public holidays.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost shown at checkout. Shirtzest has no control over these fees and cannot predict their amount.

If an order is refused at customs and returned to us, the original shipping cost is non-refundable.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24–48 hours for tracking information to update after your shipping confirmation is sent.

You can track your order anytime via our Order Tracking page or directly through the carrier's portal.

Large & Heavy Furniture Items

Some products — including sofas, beds, dining tables, bookcases, and entertainment centers — are large or heavy items that may require freight carrier handling or curbside delivery. These items may take additional preparation time before dispatch and may be delivered by a freight carrier rather than standard parcel services.

Please note:

Freight deliveries are typically curbside — the carrier will bring the item to your door or driveway but not inside your home
You may be contacted to schedule a delivery appointment for large items
Please inspect all packaging for visible damage before signing for delivery
Retain all original packaging until you have confirmed the item is complete and undamaged

If you require white-glove delivery or in-home placement, please contact us at support@shirtzest.com before placing your order to check availability and pricing.

Multiple Shipments

If your order contains multiple items, they may ship separately depending on product size, warehouse availability, or carrier requirements. You will not be charged additional shipping fees beyond what was shown at checkout. Each shipment will have its own tracking number.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error after placing your order, please contact us immediately at support@shirtzest.com.

We will do our best to update the address before the order ships. Once an order has been dispatched, we cannot guarantee address changes. Shirtzest is not responsible for packages lost or delayed due to an incorrect address provided at checkout.

Lost, Stolen, or Delayed Packages

If your tracking shows "Delivered" but you have not received your item, please:

Check with neighbors and your building's mailroom or front desk
Contact the shipping carrier directly with your tracking number
Wait 3 business days, as carriers occasionally update tracking prematurely

If your item is still missing after 3 business days, contact us at support@shirtzest.com and we will assist you.

Damaged Items During Shipping

Please inspect your order carefully upon delivery. If your item arrives damaged, defective, or with missing parts, contact us within 7 days of delivery at support@shirtzest.com with:

Your order number
Clear photos or videos of the damaged item and all packaging
Photos of the shipping label
A brief description of the issue

Once reviewed, we will arrange a replacement, refund, or suitable resolution at no additional cost to you.

Order Cancellations

Orders may be canceled within 2 hours of placement, provided they have not yet entered processing. Please double-check your order details and shipping address before completing your purchase.