Refund policy

Our Commitment

At Shirtzest, we want you to be completely satisfied with your furniture purchase. If something is not right with your order, we will work with you to make it right. Please read this policy carefully before placing your order, as furniture items have specific return conditions due to their size, weight, and assembly requirements.

30-Day Return Window

We accept return requests within 30 days of the delivery date.

To be eligible for a return, all of the following must apply:

Item is unused and in its original condition
Item shows no signs of assembly, use, or modification
Item is in its original packaging with all parts, hardware, and assembly instructions included
Return request is submitted within 30 days of delivery
Proof of purchase or order confirmation is provided

Important for furniture: Once a furniture item has been assembled, it is generally not eligible for return unless it arrives defective, damaged, or incorrect. Please verify dimensions, color, and compatibility with your space before assembling. We recommend keeping all packaging until you are fully satisfied with the item.

How to Start a Return

Email support@shirtzest.com with your order number and reason for return
Our team will review your request within 1–2 business days
If approved, you will receive return instructions and the return shipping address
Pack the item securely in its original packaging and arrange pickup or drop-off within 7 days of receiving return approval
Once we receive and inspect the item, we will process your refund

Do not ship items back without prior approval. Unauthorized returns may be refused or delayed.

Return Shipping Costs

Return Reason	Who Pays Return Shipping
Defective or damaged item	Shirtzest covers return shipping
Wrong item received	Shirtzest covers return shipping
Missing parts or incomplete order	Shirtzest covers return shipping
Change of mind / no longer needed	Customer is responsible
Does not fit space (unassembled)	Customer is responsible
Color or finish preference (unassembled)	Customer is responsible

Please note that return shipping for large furniture items can be significant due to size and weight. We recommend measuring your space carefully and reviewing product dimensions before purchasing.

Original outbound shipping fees are non-refundable unless the return is caused by our error.

Damaged, Defective, or Incorrect Items

Please inspect your order carefully upon delivery — especially before signing any freight delivery receipt. If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 7 days of delivery at support@shirtzest.com with:

Your order number
Clear photos or videos of the issue
Photos of all packaging and the shipping label
A brief description of the problem

Freight deliveries: If you notice visible damage to the outer packaging upon delivery, note it on the carrier's delivery receipt before signing. This protects your claim. If damage is only discovered after unpacking, contact us within 7 days with photos.

Once reviewed and approved, we will offer one of the following:

Replacement of the item or missing parts
Full or partial refund to your original payment method
Store credit

Non-Returnable Items

The following are not eligible for return or refund:

Items that have been assembled, modified, or used
Items returned without original packaging or with missing hardware or assembly instructions
Items damaged due to improper assembly, misuse, or conditions outside normal residential use
Clearance or final sale items marked as non-returnable at time of purchase
Custom or made-to-order items
Gift cards
Items returned without prior written approval from our support team

Refund Processing

Once your return is received and inspected, we will notify you by email of the outcome.

Outcome	Timeline
Refund approved	Processed within 5–10 business days to your original payment method
Partial refund	Applied if item is returned incomplete or with minor issues
Refund denied	Item returned to you at your expense if conditions are not met

Please note that your bank or payment provider may require additional time to post the refund to your account after we process it.

Exchanges

We replace items only if they are defective, damaged, or incorrect. We do not offer exchanges for change of mind, color preference, or size.

If you need an exchange due to a product issue, contact us at support@shirtzest.com with your order number and photos of the problem. Once approved, we will arrange a replacement as quickly as possible.

Missing Parts

If your order arrives with missing parts, hardware, or assembly instructions, contact us within 7 days of delivery with:

Your order number
Photos of what was received
Description of what is missing

Once confirmed, we will send the missing parts or provide a suitable resolution at no additional cost. Do not attempt to assemble the item with improvised hardware — contact us first.

Order Cancellations

Orders may be canceled within 2 hours of placement, provided the order has not yet been processed or dispatched. To request a cancellation, email support@shirtzest.com immediately with your order number.

Once an order has shipped, it cannot be canceled. You may request a return after delivery in accordance with this policy.