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Common Questions

Where is my order? Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update. You can also visit our Order Tracking page anytime.

Can I change or cancel my order? Orders can be modified or canceled within 2 hours of placement. After that, your order may already be in processing. Email us immediately at support@shirtzest.com with your order number.

My item arrived damaged or with missing parts. What do I do? Contact us within 7 days of delivery with your order number and clear photos of the issue. If receiving a freight delivery, note any visible packaging damage on the carrier's receipt before signing. We will arrange a replacement or resolution at no cost.

Can I return furniture after assembling it? No — assembled furniture is not eligible for return unless it arrived defective or incorrect. Unassembled items in original packaging can be returned within 30 days. See our full Refund Policy for details.

How is large furniture delivered? Large items are delivered by freight carrier with curbside delivery — the carrier brings the item to your door or driveway. You may be contacted to schedule a delivery window. Please measure your doorways and hallways before ordering to ensure the item can reach its intended location.

What assembly tools do I need? Most items require only a screwdriver and the included hardware. An Allen wrench is included where needed. Specific requirements are in the assembly manual included with your order.

Do you ship internationally? Yes, we ship worldwide. See our Shipping Policy for delivery times and costs by region.

What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

For Order-Related Inquiries

To help us resolve your issue quickly, please include the following when you contact us:

Your order number (found in your confirmation email)
Your full name and the email address used at checkout
A clear description of the issue
Photos or videos if your inquiry involves a damaged, defective, or incorrect item