FAQ

📦 Orders & Shipping

How long does it take to process my order? All orders are processed within 1–3 business days after payment is confirmed, Monday through Saturday. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

How long will delivery take? US orders typically arrive within 5–8 business days after processing. Expedited (3–5 days) and Express (1–2 days) options are available at checkout. International orders take 7–21 business days depending on destination. See our Shipping Policy for a full regional breakdown.

How do I track my order? Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking to update. You can also visit our Order Tracking page anytime.

Can I change or cancel my order after placing it? Orders can be modified or canceled within 2 hours of placement. After that window, the order may already be in processing. Email support@shirtzest.com immediately with your order number if you need to make a change.

Do you ship internationally? Yes, we ship worldwide. See our Shipping Policy for delivery times and costs by region.

Will I be charged customs duties or import taxes? International orders may be subject to customs fees depending on the destination country. These charges are the recipient's responsibility and are not included in the checkout total.

How are large furniture items delivered? Large or heavy items such as sofas, beds, dining tables, and entertainment centers are typically delivered by freight carrier. Freight deliveries are curbside — the carrier brings the item to your door or driveway. You may be contacted to schedule a delivery appointment. Please inspect all packaging before signing the delivery receipt.

My order shows "Delivered" but I have not received it. What should I do? Check with neighbors and your building's front desk first. Then contact the carrier directly with your tracking number. If still missing after 3 business days, email support@shirtzest.com with your order number.

🔄 Returns & Refunds

What is your return policy? We accept returns within 30 days of delivery on unused, unassembled items in original packaging with all parts and hardware included. Assembled furniture is not eligible for return. See our full Refund Policy for details.

How do I start a return? Email support@shirtzest.com with your order number and reason for return. Our team will respond within 1–2 business days with return instructions if approved. Do not ship items back without prior approval.

Who pays for return shipping? If your item arrived damaged, defective, or incorrect, Shirtzest covers return shipping. For change of mind or sizing returns on unassembled items, return shipping is the customer's responsibility. Note that return shipping for large furniture items can be significant.

How long does a refund take? Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method. Your bank may require additional time to post the credit.

Can I return furniture after assembling it? No. Once a furniture item has been assembled, it is not eligible for return unless it arrived defective, damaged, or incorrect. We strongly recommend verifying dimensions and reviewing product details before assembling.

My item arrived with missing hardware or parts. What should I do? Contact us within 7 days of delivery with your order number, photos of what was received, and a description of what is missing. Do not attempt to assemble the item with improvised hardware — contact us first and we will send the correct parts at no cost.

🪑 Product & Assembly Questions

Do your furniture items require assembly? Most items in our catalog require some assembly. The level of assembly required — from minor (attaching legs) to full (complete frame assembly) — is noted in the product description. Each item includes an assembly manual. Estimated assembly time varies by product and is listed where available.

How many people are needed to assemble large items? For sofas, beds, large dining tables, and entertainment centers, we recommend at least two people for safe and efficient assembly. Single-person assembly of large items risks damage to the product and personal injury.

What tools do I need for assembly? Most items require only a screwdriver and the hardware included in the box. Some items may require an Allen wrench, which is typically included. A rubber mallet may be helpful for certain joints. Specific tool requirements are noted in the assembly manual included with your order.

The dimensions listed — are they assembled or unassembled? All dimensions listed on our product pages refer to the assembled product dimensions. Unboxed dimensions and package weight are listed separately where available. Please measure your space, doorways, staircases, and hallways before ordering to ensure the assembled item can be delivered and placed where intended.

Can I order replacement hardware or parts? Yes. If you need replacement hardware, additional screws, or spare parts for an item you have purchased, contact support@shirtzest.com with your order number and a description of what you need. We will do our best to source and send the correct parts.

What materials are your furniture items made from? Materials vary by product and are listed in the specifications section of each product page. Common materials in our catalog include solid wood, engineered wood (MDF, particleboard), veneers, metal frames, upholstered foam, vegan leather, chenille, and corduroy fabric. If you have a specific material question before purchasing, contact us and we will confirm.

Are your upholstered items pet and child friendly? This depends on the specific material. Many of our chenille, corduroy, and vegan leather options are durable and easy to wipe clean. However, we do not make specific pet-proof or child-proof claims for any product. Please review the material details on the product page and contact us if you need further guidance.

Do you offer swatches or fabric samples? We do not currently offer physical fabric samples. Product images are photographed to represent colors as accurately as possible, but monitor calibration can affect color perception. If you have questions about a specific color or finish, contact support@shirtzest.com before ordering.

Can I customize furniture (color, size, fabric)? We do not currently offer customization on any items in our catalog. Products are available in the colors, sizes, and configurations shown on the product page.

💳 Payment & Checkout

What payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely at checkout.

Is your checkout secure? Yes. Our store uses SSL encryption across all pages and checkout is powered by Shopify's secure payment infrastructure. We do not store your full payment details.

Can I use multiple discount codes on one order? Only one discount code can be applied per order at checkout.

I entered the wrong email at checkout. Will I still receive my confirmation? Contact support@shirtzest.com with your name, approximate order time, and shipping address and we will locate your order and update your contact details.

Do you offer financing or buy now pay later? We currently accept Shop Pay Installments at checkout where available, which allows you to split your purchase into payments. Availability depends on your location and order total.

🛠️ Warranty & After-Sales

Do your products come with a warranty? Yes. All Shirtzest furniture items carry a 12-month warranty against manufacturing defects under normal residential use. The warranty covers structural defects in frames and joints, hardware failure under normal use, and upholstery defects not caused by misuse or accidental damage. It does not cover normal wear and tear, damage from misuse, pet damage, or damage caused by improper assembly.

How do I make a warranty claim? Email support@shirtzest.com with your order number, a clear description of the defect, and photos or a short video showing the issue. Our team will review your claim within 1–2 business days and advise on next steps.

What happens if my furniture is damaged during shipping? Inspect your order upon delivery and note any visible damage on the freight carrier's delivery receipt before signing. If damage is discovered after unpacking, contact us within 7 days with photos of the damage and all packaging. We will arrange a replacement or full refund at no cost.